Welcome to Lordswood Community Healthy Living Centre

Where are we?

On Friday 25th August 2006 we moved to our new premises on Sultan Road having spent two years in temporary accomodation. This new building is situated a little further up from where our temporary accomodation was.

Welcome!

This website has been designed to provide a practical guide to our practice and its services, as well as giving us the opportunity to keep our current and prospective patients informed with any new developments.

The practice is large and modern, with suitable access for disabled patients and aims to retain the traditional caring values that have always been associated with general practice.

Practice History

This practice has been in existence in Lordswood since October 1976 and was founded by Doctor John Fahey and Doctor Joan Montague and Doctor Kamal Sethi in what is now the dental practice in Goad Avenue, Lordswood. Dr Sethi left the partnership in 1978. Dr Fahey and Dr Montague retired in 1989 and Doctors O.S. Singh and S.P. Singh took over the practice in 1990.

This multiprofessional health centre houses all the professionals of Primary Health Care Team, i.e. health visitors, district nurses, midwifes, counsellor, chiropodist, dental clinic and phlebotomist.

Lordswood Health Centre is part of the new LIFT project and has become Lordswood Community Healthy Living Centre. This modernisation will provide more enhanced services for our patients.

 

PATIENT SATISFACTION SURVEY RESULTS

Practice Overall Analysis

Action Plan

Click on the links above to read the results of the Patient Satisfaction Survey.

Chronic Disease Reviews

If you suffer from any of the following you will need to have an annual review:

-Diabetes, COPD, Asthma, Hypertension, Stroke/TIA, CHD

It is important that you have a review, please contact the surgery on 01634 337443 to book an appointment with our Nurse.

High blood pressure is a common risk factor of Cardiovascular Disease, please mkae sure you have your blood pressure checked regularly.

Please could all COPD patients bring your inhaler when you have an appointment with the Doctor.

LIFT UPDATE

“NHS LIFT schemes such as these are helping deliver modern GP premises and new one stop health centres where they are needed most. Its all part of the largest and most sustained programme of the modernisation of primary care premises I the history of the NHS. These premises are providing NHS patients with access to a wide range of services right on their doorsteps, all under one roof”

Work has finished on a new healthy living centre, which will provide GP services, community dentistry, rehabilitation cares such as physiotherapy and other services provided by allied health professionals including specialist foot care and occupational therapy. There will also be space for community nursing and social care staff.

The LIFT partnership will be over 25 years and as much as £50 million could be spent on local schemes in the next five to ten years with even more being spent after that.

Office Hours

The practice will be open from 8:30 am to 6.00pm Monday to Friday.

Surgery Hours

Monday to Friday: 8.30am – 12.30am

  4.00pm – 6.00pm

Surgery is closed (6pm to 8.30am Mon to Fri and 6pm on Fri until 8.30am on Monday)

Extended Hours: Monday 6.30pm - 8.00pm

  Wednesday 7.00am - 8.00am

During these hours a recorded message will tell you which number to ring to obtain urgent medical advice from either NHS Direct or from a nurse or a doctor for urgent problems.

    G.P. Training

Since 1981 the Government made it compulsory for all doctors to undergo an apprenticeship comprising a three-year post graduate training including one year G.P. experience in a training practice. We are an accredited training practice; all our registrars are qualified doctors who have undergone five years medical school training passing all necessary exams. They have already worked as house officer for twelve months in hospital, they are fully able to deal with all your problems.

Training Practices in Kent, Surrey and Sussex

Information for patients

This practice has been accredited to train doctors intending to become general practictioners.

The practice needs to be regularly inspected for this purpose, and this involves inspection of the medical records. Only doctors approved for this purpose will do this, and they will respect completely the confidentiality of the information.

Patient records may only be disclosed with written permission. Patients may therefore be asked to sign a letter of authorisation to permit this. No patient records will be included in the inspection visit without such authorisation.

Sometimes the doctor may wish to video record their consultations, and in this case once again your permission will always be requested beforehand.

Further information about training in this practice is available from the receptionist.

Choose and Book

If your GP agrees that you need to see a specialist, the new 'Choose and Book' system allows you to choose a hospital or clinic and book an appointment with a specialist. You can choose from atleast four hospitals. You can also choose the date and time for your appointment and obtain information about your list of hospitals or clinics. You can do this by telephoning the appointments line on:

0845 60 88888.

Chaperone

Should you require a chaperone to be present during your consultation / examination, please let either the receptionists, nurse or doctor know and this will be arranged for you.

What Areas Does the Practice Cover?

The Practice Boundary encompasses ME5 to include parts of Lordswood, Walderslade and Princes Park. If you have any questions regarding your eligibility to join the practice, please ask at reception.

A map showing the boundary can be found by clicking on the link below.

Practice Leaflet

A practice leaflet can be requested at reception. This encompasses all the information on services available as well as the surgery hours.

If you are sight impaired and require a copy of the leaflet in larger print then please enquire at reception.

A printable version is available by clicking on the link below.

Telephone numbers:

Our telephone number is: 01634 337443

New Patient Registration Form

To begin the process of joining the practice you need to fill in the above form and hand it into reception.

We have had patients email and fax the form to the Practice Manager. These will be destroyed and not valid as a registration form.

Repeat Prescription Request Form

If you have lost the repeat slip attached to the original prescription you can fill in this form and either POST it to the surgery or place it in the BLACK BOX on the reception desk.

Please do not fax, email or phone the reception for repeat prescription as they will not be processed until given in writing.

Change of Address Form

If you have recently moved house and need to inform of us of your new address, please fill in this form and either POST it to the surgery of HAND it in to the reception staff.